Returns, Replacement & Refunds

Got it! Let’s revise the “Returns, Replacement & Refunds” policy with synonym replacements, improved phrasing, and your updated contact information, while keeping the core meaning intact.

Returns, Replacements & Reimbursements

At MySmartiee, your contentment is our foremost concern. We recognize that occasionally a product might not align with your expectations or arrive in flawless condition. Hence, we’ve formulated a straightforward return, replacement, and reimbursement policy to ensure a seamless shopping journey.

Please examine our policy below for details on how to initiate a return, replacement, or reimbursement.

1. Return Guidelines

We accommodate returns under the following stipulations:

  • We must be informed about the return within 7 days of delivery. Items must be returned within 7 days of delivery.
  • Items must be in their original state, unused, and in their original packaging (if applicable).
  • Certain items, such as clearance, final sale, or perishable goods, are non-returnable (these exclusions will be specified on the product page).
  • To initiate a return, please contact our customer support team via WhatsApp at +91 60 8080 4411 with your order number and details about the product you wish to return.
  • Important: Unboxing video is mandatory. To process any claims or issues, a video of you unboxing the package is essential. Without this video, we will be unable to process any claims. Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrect.

2. Replacement Guidelines

If your item arrives damaged, flawed, or incorrect, we are pleased to replace it at no additional expense.

You must report the issue within 24 hours of delivery via WhatsApp at +91 60 8080 4411 with:

  • Your order number.
  • A concise description of the issue.
  • Unboxing video. To process any claims or issues, a video of you unboxing the package is essential. Without this video, we will be unable to process any claims.
  • Photos of the damaged or incorrect item (if applicable).

Once verified, we will dispatch a replacement item to you as swiftly as possible.

3. Reimbursement Guidelines

Reimbursements are available under the following stipulations:

  • If you return an item in accordance with our Return Guidelines (see above), a reimbursement will be processed once we receive and inspect the returned product.
  • Reimbursements will be issued to the original payment method used at checkout. Please allow 5-7 business days for the reimbursement to reflect in your account after processing.
  • If your item is damaged, flawed, or incorrect and you do not wish to receive a replacement, you may request a full reimbursement instead.

4. Non-Returnable/Non-Refundable Items

The following items are not eligible for return, replacement, or reimbursement:

  • Clearance or final sale items.
  • Hygiene-sensitive items, including but not limited to, hair trimmers, bath towels, and cleaning cloths, once used.
  • Used or worn items. Gift vouchers.
  • Any item not in its original state, damaged due to misuse, or missing components.

5. Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

We recommend using a trackable shipping service to ensure your return is delivered to us.

Our return address is: MySmartiee Shop, Ground Floor, 366/2, Veeranam Rd, Sathankuppam, Kelambakkam, Chennai, Tamil Nadu 603103.

6. How to Initiate a Return or Replacement Request

  • WhatsApp us at +91 60 8080 4411 with your order number, the product details, and the reason for the return or replacement.
  • Attach unboxing video and relevant photos if the item is damaged or incorrect.
  • Our customer support team will review your request and provide instructions for the next steps.

7. Questions or Concerns?

  • If you have any questions about our return, replacement, or reimbursement policy, feel free to WhatsApp us at +91 60 8080 4411. Our friendly customer support team is here to assist you!

Thank you for shopping with MySmartiee. We appreciate your patronage and are committed to making your experience as smooth and enjoyable as possible.