Terms and Conditions

Operator: RSGS Infinniy Global Solutions

Welcome to MySmartiee.com (“Platform”), provided by RSGS Infinniy Global Solutions. By accessing or utilizing this Platform, you consent to adhere to and be governed by these Terms and Conditions (“Provisions”). If you disagree with these Provisions, you should refrain from accessing or using the Platform. Please carefully examine these Provisions before proceeding.

1. Definitions

  • “Platform” refers to MySmartiee.com.
  • “Entity” refers to RSGS Infinniy Global Solutions, the owner and operator of the Platform.
  • “User” refers to any individual, enterprise, or organization that accesses or utilizes the Platform.
  • “Merchandise” refers to the items available for purchase on the Platform.
  • “Services” refers to all functionalities offered by the Platform, encompassing browsing, purchasing, and customer assistance.

2. Eligibility

  • You must be at least 18 years of age to employ this Platform. By accessing the Platform, you affirm that you are legally competent to enter into a binding agreement under the Indian Contract Act, 1872.
  • If you are utilizing the Platform on behalf of a business or organization, you affirm that you possess the authority to bind the business or organization to these Provisions.

3. Registration and Account

  • Certain functionalities of the Platform necessitate account registration. You are accountable for preserving the confidentiality of your account credentials and agree to bear responsibility for all activities conducted under your account.
  • You agree to furnish accurate, current, and comprehensive information during registration. Any false or misleading data provided may result in account suspension or termination.
  • The Entity reserves the right to decline registration, terminate accounts, or restrict access to the Platform at its sole discretion.

4. Use of the Platform

  • You agree to utilize the Platform solely for lawful purposes and in compliance with all applicable laws and regulations, including but not limited to the Information Technology Act, 2000.
  • You agree not to:
    • Utilize the Platform for fraudulent or unethical objectives.
    • Interfere with the operation of the Platform, including hacking, introducing malware, or engaging in any activity that disrupts its functionality.
    • Duplicate, reproduce, or exploit the content of the Platform for commercial purposes without prior written authorization from the Entity.

5. Merchandise Information and Pricing

  • The Entity endeavors to provide accurate and up-to-date information regarding Merchandise, including descriptions, pricing, and availability. However, discrepancies may occur.
  • Prices are displayed in Indian Rupees (INR) and include applicable taxes unless otherwise specified.
  • The Entity reserves the right to modify prices, discontinue Merchandise, or update Merchandise information at any time without prior notice. Price alterations will not affect orders that have already been placed and confirmed.
  • Images of Merchandise are for illustrative purposes only and may vary slightly from the actual Merchandise.

6. Orders and Payments

  • By placing an order on the Platform, you agree to procure the selected Merchandise in accordance with these Provisions.
  • The Entity reserves the right to accept, reject, or cancel any order at its sole discretion. Reasons for cancellation may include (but are not limited to) stock unavailability, fraudulent activity, or errors in Merchandise or pricing information.
  • Payment must be made through the available payment methods on the Platform. The Entity employs secure payment gateways to process transactions and does not store any payment-related data.
  • In case of payment failure or disputes, the Entity will make reasonable efforts to resolve the issue. Reimbursements, if applicable, will be processed in accordance with the Entity’s Refund Policy.

7. Shipping and Delivery

  • The Entity aims to dispatch Merchandise in a timely manner. However, delivery timelines provided on the Platform are estimates and may fluctuate due to unforeseen circumstances.
  • The Entity is not responsible for delays caused by factors beyond its control, such as natural calamities, strikes, or courier service disruptions.
  • Risk of loss and ownership for the Merchandise transfer to the User upon delivery of the Merchandise to the shipping address provided.
  • Users are accountable for providing accurate shipping details. The Entity is not liable for non-delivery due to incorrect or incomplete address details provided by the User.

8. Cancellations, Returns, and Refunds

  • Cancellations:
    • Users may terminate their orders before the order has been dispatched. Once shipped, termination requests will not be accommodated.
    • The Entity reserves the right to terminate orders for any reason, including stock unavailability, pricing errors, or suspected fraudulent activity.
  • Returns:
    • Returns are accepted only in cases of defective, damaged, or incorrect Merchandise. Users must notify the Entity within 3 days of receiving the Merchandise to initiate a return.
    • Merchandise must be returned in their original condition, unused, and with all tags and packaging intact.
  • Refunds:
    • Reimbursements, if applicable, will be processed within 7-10 business days after the Entity has received and inspected the returned Merchandise. Reimbursements will be issued to the original payment method used during purchase.
    • For detailed information on Return & Refund Policy check out Return & Refund Policy page.

9. Intellectual Property

  • All content on the Platform, including but not limited to text, images, graphics, logos, and software, is the property of the Entity or its licensors and is protected under applicable intellectual property laws.
  • Users are prohibited from copying, reproducing, distributing, or utilizing any content from the Platform without prior written consent from the Entity.

10. Privacy Policy

  • Your use of the Platform is governed by our Privacy Policy, which delineates how we collect, use, and protect your personal data. By using the Platform, you consent to the practices outlined in the Privacy Policy.  

11. Limitation of Liability

  • The Entity shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of the use of or inability to use the Platform or Merchandise.  
  • The Entity’s liability is limited to the amount paid by the User for the specific Merchandise that gave rise to the claim.
  • The Entity makes no warranties or representations regarding the accuracy, reliability, or availability of the Platform or its content.

12. Indemnification

  • Users agree to indemnify and hold harmless the Entity, its directors, employees, and affiliates from any claims, damages, liabilities, or expenses arising out of their use of the Platform, violation of these Provisions, or infringement of any third-party rights.

13. Governing Law and Jurisdiction

  • These Provisions are governed by and construed in accordance with the laws of India.
  • Any disputes arising out of or in connection with these Provisions shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.  

14. Amendments

  • The Entity reserves the right to modify or update these Provisions at any time without prior notice. Users are encouraged to review these Provisions periodically. Continued use of the Platform constitutes acceptance of any changes.

15. Contact Information

  • For any queries or concerns regarding these Provisions or the Platform, you may contact us at: MySmartiee Shop, Ground Floor, 366/2, Veeranam Rd, Sathankuppam, Kelambakkam, Chennai, Tamil Nadu 603103. Whatsapp and Customer Care: +91 60 8080 4411.

By using MySmartiee.com, you acknowledge that you have read, comprehended, and agreed to these Terms and Conditions.