Shipping and Tracking Policy
Thank you for choosing MySmartiee, brought to you by RSGS Infinniy Global Solution! We are committed to delivering your innovative and imported lifestyle products swiftly and reliably, ensuring a smooth and delightful shopping experience. Please review our shipping guidelines below for detailed information on order processing, delivery options, and tracking.
1. Order Processing
- Your orders are typically prepared for dispatch within 1-2 business days (Monday to Saturday, excluding public holidays).
- Orders placed after 2:00 PM (IST) or during weekends/holidays will be scheduled for processing on the subsequent business day.
- Upon shipment, you will receive a confirmation message via WhatsApp and email, complete with tracking details.
2. Delivery Estimates
- Delivery timelines are dependent on your location and are generally as follows:
- Chennai, Chengalpattu, Kancheepuram: 1-2 business days
- All-over in Tamilnadu: 2-3 business days
- Other Indian States: 4-7 business days
- Jammu & Kashmir, North Eastern States, Andaman & Nicobar Islands: 5-10 business days
3. Shipping Costs
- We are delighted to offer complimentary shipping on all orders exceeding Rs. 495/-.
- For orders below Rs. 495/-, a modest shipping charge of Rs. 50/- will be applied.
- Cash on Delivery (COD) orders will incur a flat fee of Rs. 100/-, regardless of the order value.
4. Serviceable Locations
- We currently provide shipping services throughout India.
- Please note that we do not currently ship to P.O. Boxes or international addresses.
5. Order Tracking
- Once your order has been dispatched, you will receive a WhatsApp message and an email containing your tracking information.
- You can use this to monitor your shipment’s progress directly on the carrier’s website.
6. Package Responsibility
- MySmartiee, operated by RSGS Infinniy Global Solution, is not liable for packages that are marked as delivered by the carrier.
- In the event of lost, stolen, or damaged packages during transit, please initiate a claim directly with the shipping carrier. However, we are here to support you.
- Please contact us via WhatsApp at +91 62-08080-4411 for assistance.
7. Address Accuracy
- Please verify the accuracy of your shipping address during checkout.
- If you identify an error, please contact us immediately via WhatsApp at +91 62-08080-4411. We will make every effort to update your order before it is shipped.
- However, we cannot guarantee modifications once the order has been processed.
8. Customer Support
- For any inquiries or assistance regarding our shipping policy, please contact our customer support team via WhatsApp at +91 62-08080-4411.
- Our support team is available Monday to Saturday (excluding public holidays), from 9:30 AM to 7:00 PM (IST). We are dedicated to providing you with exceptional service.
Thank you for choosing MySmartiee, a venture of RSGS Infinniy Global Solution. We appreciate your patronage and look forward to enhancing your daily life with our innovative products.